We pride ourselves on crafting a quality product and delivering excellent service to our customers. This page is posted to make our customers aware of our company policies and procedures.
Full payment is required at the time the order is placed, and the customer's credit card / bank transfer/paypal account will be charged for the entire amount of the order plus shipping fees.
We accept Visa, MasterCard.Customers who requires Western union / bank transfer/credit cards may contact our office for instructions to place an order
We begin working on an order very shortly after the order has been placed. Changing a customer order requires us to completely start our work over and this time cannot be reclaimed.
These are the order change fees for orders:
1-5 days after order: No penalty
6-21 days after order: $25
Order changes cannot be made for the Slavic hair because this product is CUSTOM MADE and processed on a made-to-order basis and shipped in 7-10 business days.
BULK HAIR POLICY
Due to the nature of loose hair, and the possibility of incorrect installation, which could result in the hair strands being inverted, no exchanges or refunds can be offered on bulk hair purchases.
HAIR WAVE PATTERNS AND TEXTURES
The hair that we offer in the Russian Fede, uzbek, Slavic line is raw, healthy, unprocessed hair.
This means that there is no guarantee to exact wave patterns whether deep or loose; minimal frizz or heavy frizz; flyaway,
and any other unique characteristic of raw hair. Please be advised of this when ordering..
We reserve raw material with certain specifications to try to accommodate a customer's specific requests. When cancellations occur;
it is disruptive to the production process; as we have to hold the merchandise until another customer requests the same specifications.
These are the order cancellation fees:
1-3 days after order: No penalty
Over 3 days after order is placed: 50% penalty
NHH-SHOP reserves the right to cancel an order at any time, at its sole discretion, and issue a full refund to the customer.
Restocking fees are charged on all exchanges because the custom sorting, blending & matching OR processing have already been completed once on the original order.
These are actual man hours and labor that have been spent.
Also, the exchanged bundles have to be re-washed, re-conditioned, re-weighed, dried and re-packaged;
then, matched with new pieces. We advise customers to thoroughly inspect their order immediately upon receipt to determine if they are satisfied.
Exchanges are permitted under the following conditions:
-Customers must notify us via email at: firstname.lastname@example.org within 48 business hours of receiving their item to inform us that they wish to exchange an item.
If we do not receive notification from the customer in this timeframe; an exchange will not be granted.
-All products must be returned within 10 days from original delivery to customer.
-Customer is responsible for the shipping costs to return the original items to us.
We advise using a carrier with tracking service and insurance to protect your investment. We cannot be held liable for packages lost in transit.
-Customer is responsible for shipping fees to ship the new item(s) out.
-Shipping costs must be paid before new items will ship out. Customer Care department can provide instructions for paying shipping fees.
-Items can be exchanged for items of equal value.
If a customer would like to exchange for a item of higher value; the customer is required to pay the difference for the higher priced items.
-Products must be unused, unaltered, with original fasteners in place and unbroken, to be eligible for an exchange.
Items determined to be used, damaged, styled, cut, wefts tampered with, or otherwise altered will
be rejected; and will not be eligible for an exchange. Items that are rejected for exchange will be returned to the customer at the customer's expense.
- A 25% restocking fee applies to all hair types items.
-Please read this policy carefully prior to sending your pieces in for an exchange.
IN THE CASE OF A PRODUCT DEFECT
We truly believe in our product and are proud to offer the highest quality to our customers.
Although defects are not common, they may arise. If you are encountering issues with your product and believe it is defective; please contact us within 30 calendar days from the date of delivery of your order.
A member of the Customer Care staff will provide you with the correct return address for you to ship back the items in question, so they can be evaluated.
If the product is deemed by NHH-CENTER to be defective,
NHH-CENTER will replace the items in question and ship the replacement to the customer free of charge using the shipping method of NHH-CENTER choice.
All sales are final. REFUNDS WILL NOT BE ISSUED FOR ANY PRODUCT DEFECT, ONLY EXCHANGES.
Please be aware that any chemical process done to the items such as, but not limited to,
dyeing, highlighting, and rinsing, perming will completely void the replacement policy on such items.
Also, any other processing done to the hair including removing hair from the weft will also void the replacement eligibility of such items
We are not able to send replacements based on pictures, or videos, or other images depicting